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ICMA Insights Training

Client: International City/County Management Assoc.

The Challenge

The International City/County Management Association created a cutting-edge performance management and analytics program, ICMA Insights, specifically to meet needs of local government leaders and the communities they serve. To ensure this tool was leveraged effectively, it was imperative to provide robust training on using ICMA Insights.

The Solution

Anneal was brought in by Kixal, the training consultant for ICMA, to provide project planning and management for this large scale training initiative. This project includes e-learning development and delivery, evaluation, and web development and support to meet the needs of diverse learners from across the nation.


User Research
Project Planning


Project Management
Vendor and Client Management


Ongoing Project Support

Project Elements

Iterative Approach

Creating trainings based on software that was still in development called for flexibility and adaptability.


A collection of interactive and responsive online classes allow users to gain new skills at their own pace.

User Tracking

Implementation of a Learning Management System allows for users to track their progress while learning.

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